Higgsfield credit top-up not appearing after purchase?

Higgsfield credit top-up not appearing after purchase?

You've successfully purchased Higgsfield credits, but they're not reflected in your account balance. This can be frustrating, but there are several steps you can take to troubleshoot the issue.

1. Wait a Few Minutes and Refresh

Sometimes, there might be a slight delay in the system updating your credit balance. Give it a few minutes, log out, then log back into your Higgsfield account. Refresh your browser page to ensure you're seeing the most current information.

2. Check Your Payment Confirmation

Verify that the payment for the credit top-up was indeed successful. Look for:

• A confirmation email from Higgsfield or your payment processor (e.g., Stripe, PayPal).
• A successful transaction record on your bank or credit card statement.

If the payment shows as pending or failed, the credits won't be added. You might find our guide on troubleshooting failed payments useful.

3. Review Your Higgsfield Account's Billing History

Access your Higgsfield account's billing or transaction history section. Look for the recent credit top-up purchase. It should show a status like 'Completed' or 'Successful'. If it shows 'Pending' or 'Failed', that's the reason for the delay.

4. Ensure You're Logged into the Correct Account

It's possible, though uncommon, to have multiple Higgsfield accounts. Double-check that you are logged into the specific account where you intended the credits to be applied.

5. Clear Browser Cache and Cookies

Outdated browser data can sometimes interfere with how web pages display information. Clearing your browser's cache and cookies for Higgsfield might resolve display issues.

6. Contact Higgsfield Support

If you've followed all the above steps and your credits are still missing after a successful payment, you'll need to contact Higgsfield's official support team. When reaching out, provide them with:

• Your Higgsfield account email.
• The exact date and time of the purchase.
• The amount of credits purchased.
• A screenshot of your payment confirmation (email or bank statement showing the transaction).
• Any transaction ID provided by Higgsfield or your payment processor.

Only Higgsfield support can directly investigate credit allocation issues. We are an independent help resource.