Higgsfield credit top-up purchase: Not appearing?

Higgsfield credit top-up purchase: Not appearing?

You've purchased a credit top-up for Higgsfield, but your balance hasn't updated. This can be concerning, but it's often due to common reasons that are easily resolvable.

Why Your Credits Might Not Appear Instantly:

• Processing Delays: Payment processors sometimes experience slight delays in confirming transactions. While usually instant, it can occasionally take a few minutes or even a couple of hours for the credit to reflect.
• Session Refresh Needed: Your Higgsfield account display might not have updated. A simple refresh of your browser or re-logging into your account can often show the correct balance.
• Payment Failure: The payment might have failed without you immediately realizing it, especially if there was an issue with your bank or card.
• System Glitches: Rarely, there might be a temporary hiccup in Higgsfield's system that delays the credit application.

Steps to Take When Credits Are Missing:

1. Wait a Few Minutes: Give it at least 15-30 minutes. Most payment confirmations complete within this timeframe.
2. Refresh Your Browser / Re-Login: Log out of your Higgsfield account and then log back in. Alternatively, clear your browser cache and refresh the page. This often forces the system to retrieve the latest account data.
3. Check Your Payment Method: Verify that the payment for the top-up successfully went through on your bank statement or credit card transaction history. If the transaction is pending or failed, the credits will not be applied.
4. Review Your Higgsfield Transaction History: Navigate to your account's "Billing" or "Credit History" section within Higgsfield. There might be a record of the purchase, possibly marked as "pending."
5. Contact Higgsfield Support: If after an hour or two the credits still haven't appeared and your payment method shows the transaction as successful, contact Higgsfield Support. Provide them with:
   • The exact date and time of the purchase.
   • The amount of the credit top-up.
   • The payment method used (e.g., Visa ending in 1234).
   • Any transaction ID or receipt number you received from the payment processor or Higgsfield.

If your credit top-up payment itself failed, you'll find guidance at Higgsfield failed credit top-up purchase: troubleshooting. For questions about how charges appear, check Higgsfield subscription charges on my bank statement?. If you need to understand Higgsfield's refund policy for credits, please see Higgsfield Refunds for Credit Top-Ups: Policy & Steps.